Behaviours

Below, you’ll find a list of all the skills and behaviours that will ensure your success on the programme - and as a future business leader with us.

Throughout the recruitment process, we’ll be looking for examples of where you have demonstrated these behaviours, or if you show the potential to develop them.

Customer Focus

It is the genuine desire to understand customers*, their needs, concerns and behaviour and to anticipate, meet and, wherever possible, exceed their expectations.

* Customer refers to the people who buy our products and services, as well as clients, patients, etc

Team Leadership

The intention, desire and focus on choosing to lead, inspire and develop a group of people providing shared purpose, direct and co-ordination of actions.

Collaboration and Teamwork

A desire to work collaboratively and supportively with peers, colleagues and team members to achieve results.

Influencing

The intention and subsequent actions to influence and engage others with your views and opinions in line with the Co-operative Group’s strategic intent and interests.

Thinking

The ability to make sense of data/situations and understand what needs to be done, in order to make decisions and bring about business success.

Confidence

A belief in your ability to deliver success; the resilience to deal with adversity; the courage to stand up for what you believe is right in the interests of the organisation.

Achieving

The behaviour that drives leaders to get things done in an appropriate manner. It is underpinned by a desire to achieve and/or surpass standards of excellence and deliver business goals, initiating action and making timely decisions. It also involves a concern for pace, completion and delivery.

Managing Self

The ability to recognise your capability levels, motives and emotions and the triggers for those. Also the ability to understand the impact this has on your own thinking processes, behaviour and performance. The commitment and determination to grow and develop as a result of this awareness.

“If there’s one piece of advice I could offer applicants, it would be to read carefully through the eight management behaviours, as these form the core of all of the assessments.”
David Bean